Frequently Asked Questions
Below FAQ are some common concerns of our customers have before purchasing.
Processing takes 3-4 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Yes. ALL packages require a signature.
To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
NO RETURN OR EXCHANGES!
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete. We are not responsible for any stylist trying to custom color or dye your virgin hair, because we understand that everyone is not a colorist or a specialist at coloring hair extensions.
Our Business Hours Are Monday-Friday 9am-5pm CENTRAL STANDARD TIME
Saturday & Sundays-CLOSED
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